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Vanilla 1.1.4 is a product of Lussumo. More Information: Documentation, Community Support.

Support: [Sticky] Submitting support questions/tickets

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  1.  
    • CommentAuthorNewsTrader
    • CommentTimeMar 4th 2009 edited
     
    Please specify:

    iPod/iPhone OS version
    Describe the issue
    Reproducibility
    Notices on Wifi or 3G/EDGE network
    Contact email in case we need to get in touch with your directly
    • CommentAuthortomsc
    • CommentTimeApr 15th 2009
     
    Model MB376LL, OS Ver 2.2.1 (5H11) Will not install. tinsleyjt@charter.net
    • CommentAuthorfausto2111
    • CommentTimeApr 27th 2009
     
    Installed but not logging in. What do I do?
    • CommentAuthorlkbryan
    • CommentTimeMay 7th 2009
     
    iPod/iPhone OS version: iPhone 2.2.1
    Describe the issue: Program will not authenticate. Says I am not connected to your server.
    Reproducibility: Happens every time. I have reloaded your app several time.
    Notices on Wifi or 3G/EDGE network: I am accessing through 3G and EDGE networks.
    Contact email in case we need to get in touch with your directly: surferbryan@gmail.com

    I am located at the moment in Saudi Arabia. They filter Internet content, but I do not have a problem getting Bloomberg or my push email.

    Any suggestions?

    Thanks.
  5.  
    lkbryan: I will contact you directly.
    • CommentAuthorJesseF83
    • CommentTimeAug 3rd 2009
     
    iPhone 3GS; 3.0.0

    First off, I'd like to say that this is a great application and I can only hope that with time and future developments, it only improves. Now on to my question: After you receive opportunities, is there any way to delete them from the opportunities page? Also, I'm not getting any opportunities on many stocks in my portfolio that have been in the news and have greatly been affected by the market -- why wouldn't I be getting opportunities for these? Thanks for all the help once again, great application and well worth the $20.

    - Jesse
    • CommentAuthorsh4ka
    • CommentTimeAug 24th 2009 edited
     
    iPhone OS 3.0
    Cannot connect to server: "Network OK. Not Connected To TradeOffNews"
    Reproducibility: Everytime I launch the app. I purchased the app today and it hasn't worked yet.
    Notices on Wifi or 3G/EDGE network: Both Wifi and 3G/EDGE
    henry.paulinoo@gmail.com

    I have tried re-installing and reseting my iPhone; same issue.
    • CommentAuthorNewsTrader
    • CommentTimeAug 25th 2009
     
    Henry,

    Glad we could resolve your issue.

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